Vacancy

Software Engineer, SRE (Senior/Staff)

KustomerOther
United StatesFull TimeMid/SeniorRemoteWorking Language: -Created at: 19/05/2025 09:59 UTC

About Kustomer

Kustomer is the industry-leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration, and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable.

Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen. Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint, and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. Kustomer has a strong NYC presence and is also a remote-friendly company, with Krew members located throughout the US and United Kingdom.


About the Role

As a Site Reliability Engineer at Kustomer, you will be building systems and abstractions that will be used by teams across the company. You will join a team of experienced engineers and have ample opportunities to continue learning and growing. This role sits on our Foundation team - part of your responsibilities on this team will include maintaining cloud infrastructure security, capacity planning, staying ahead of software lifecycles, optimizing CI/CD processes, developer productivity, and managing on-call best practices.

We believe in ownership and are looking for people driven to continuously ship new, impactful features and capabilities for our users.


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